With the year ending, we would like to extend a heart-felt thanks to our loyal customers. We have seen a lot of word-of-mouth referrals to our business; giving referrals are the highest compliment you can give us. We see new customers who come in because they hear from a friend, or a parent tells their children about us (and sometimes even grandchildren). We're amazed that you brag about us to out-of-town visitors, and those visitors end up dropping by. These stories continue to amaze us.
One of our favourite stories this year was from a customer who had a dream - to design her own wedding bands. She didn't know if it was possible to make the design out of gold. One day, she stumbled upon us, and realized we had a goldsmith on the premises. She sketched out a very unique pattern, and issued a challenge to our goldsmith, to be able to forge her design in gold in one year's time. It was quite the tall challenge because our goldsmith had never made anything quite like this before. After three months of experimentation, our goldsmith finally mastered a technique that yielded the right results, and the custom-designed wedding bands were created. The customer was very happy with the results, and she even incorporated the same design pattern to her wedding invitation cards.
Thanks so much for continuing to support our business. We love the human stories behind every piece of jewellery that we create. We love the customer testimonials that come in. We love the encouraging emails we get from you.
Here's to a joyous new year.
-Wing and Annie Chan